Shipping & Tracking
Order today will be ready within 20 days cause it's New Year and Chinese Spring Festival comes.
Our EMS express is free for whole wide world except Italy and Netherlands. If you we want we to deliver with DHL, FedEx, TNT, UPS, you have to add 40$ for added shipping fee. After we deliver your oil painting, we will email the tracking number to you. You can track it in those site:
You will receive your painting in 5 to 7 days at your door. If you have any other problem, just email us, we are always here for you.
About The Shipping & Tracking
Q: What do I pay for shipping?
A: For normal orders, shipping is free to anywhere in the world. If you are a wholesale customer, we have some different options if you wish to buy in bulk.
Q: It's free even to me? I live in _____.
A:Yes, it is free to you. We offer EMS, DHL, FedEx, TNT, UPS express. Our EMS express is free for whole wide of the world except Italy and Netherlands. If you we want we to deliver with DHL, FedEx, TNT, UPS, you have to add 40$ for added shipping fee
Q: How do you ship paintings?
A: We employ services of such transportation companies as EMS, DHL, FedEx, TNT, UPS, the indubitable leaders in transportation market with immaculate reputation.
Q:What if my painting is damaged during shipping?
A:In the very rare case that your painting or frame arrives damaged, please refuse the delivery so we can receive the package back from the shipping company and claim the insurance funds. We will then paint a new painting for you and will ship it to you within 5 days. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for absolutely free.
Q: Since shipping is free, does that cover customs or taxes?
A:As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that 99.5% of the paintings arrive untaxed.